Rental Pilot

Terms of Service

Effective July 26, 2026

These Terms of Service ("Terms") govern your organization's access to and use of Rental Pilot, a software-as-a-service equipment rental management platform operated by Supersonic Rentals ("Supersonic Rentals", "we", "us", or "our"). By creating an organization account, subscribing to a plan, or otherwise using Rental Pilot (the "Service"), you agree to these Terms on behalf of yourself and the organization you represent. If you do not agree, do not use the Service.

1. Who This Agreement Is Between

This agreement is between Supersonic Rentals and the business or organization that registers for a Rental Pilot account (a "Customer," "you," or "your organization"). It governs your organization's subscription to our software. It does not govern the relationship between your organization and the customers you rent equipment to — those relationships, and any rental agreements, damage waivers, or terms you present to your own customers, remain entirely your own responsibility to draft and enforce.

2. The Service

Rental Pilot provides tools for managing equipment rentals, including rental agreements, work orders, deliveries and returns, asset tracking, billing and invoicing, customer records, and related reporting, accessible via web browser and companion mobile application. We may add, change, or remove features over time, and may offer different feature sets across subscription plans.

3. Accounts & Your Responsibilities

  • You must provide accurate registration information and keep it up to date.
  • You are responsible for all activity under your organization's account, including actions taken by any user your organization's administrators invite or authorize.
  • You are responsible for maintaining the confidentiality of login credentials issued to your users, and for promptly deactivating access for users who should no longer have it.
  • You must ensure any data you enter into the Service (including your own customers' personal information) was collected and may lawfully be processed by you, and that you have any consents required under applicable law to do so.

4. Subscription Plans, Fees & Billing

Paid plans are billed in advance on a monthly or annual basis through our payment processor, Stripe. By subscribing to a paid plan, you authorize us to charge the payment method on file for recurring subscription fees until you cancel. Plans may include usage limits (for example, on the number of active rental agreements or user seats); exceeding those limits may require upgrading to a higher plan. Fees are non-refundable except as required by law or as we otherwise expressly state. We may change our prices with advance notice; continued use of the Service after a price change takes effect constitutes acceptance of the new price.

5. Acceptable Use

You agree not to:

  • use the Service for any unlawful purpose, or in violation of any applicable regulation;
  • attempt to gain unauthorized access to any account, system, or data not belonging to you;
  • interfere with or disrupt the integrity or performance of the Service;
  • reverse-engineer, decompile, or attempt to extract the source code of the Service, except where applicable law expressly permits it;
  • use the Service to store or transmit unlawful, infringing, or harmful content.

6. Third-Party Services

The Service relies on third-party providers to operate — for example, payment processing, email delivery, SMS/WhatsApp messaging, and address lookup. Details of which providers process which categories of data are set out in our Privacy Policy. We are not responsible for the availability of these third-party services, though we will make reasonable efforts to notify you of any material disruption affecting the Service.

7. Intellectual Property

Supersonic Rentals retains all right, title, and interest in and to the Service, including its software, design, and branding. You retain ownership of the data you input into the Service ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide the Service to you.

8. Suspension & Termination

You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period unless otherwise stated. We may suspend or terminate access to the Service if you materially breach these Terms, fail to pay applicable fees, or use the Service in a way that we reasonably believe creates legal liability or risk to other customers. On cancellation or termination, we retain Customer Data for a reasonable period to allow export or reactivation, after which it may be deleted; you may also request deletion of your organization's data at any time by contacting us (see Section 12) — we do not currently offer fully automated self-service deletion, so please allow us time to process such requests manually.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPERSONIC RENTALS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

11. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts located in Alberta, Canada.

12. Changes to These Terms & Contact

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or an in-app notice) before the changes take effect. Questions about these Terms can be sent to rent@supersonicrentals.ca.

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